Back when I got me a Gateway2000 80386 computer. It came with modem that stop working on me. I was told to a return merchandise authorization number and send back to them. The problem they told me that I was describing was one that they never heard of anyone having before.
After sending it in I heard nothing from them and when I called they said didn't ever receive nor was there any record of my RMA. This went on for a bit then I got letter telling me about how they are recalling and replacing the modems. Deny there is problem until you have a fix.
Now the exploding Dells have made news National and Local.